Privacy Policy
Center for Assessment Remediation & Therapy CART LLP uses Sahaya Setu to support counselling, assessment, appointments, records, documents, billing, and practice communication. We keep privacy practical: we collect only what is needed, use it for care and practice operations, protect it carefully, and respond to privacy requests with respect.
Who This Applies To
This policy applies to website visitors, people who submit inquiries, clients, guardians, dependents, counsellors, reception/admin users, practice administrators, partners who contact Center for Assessment Remediation & Therapy CART LLP, and people whose information appears in appointment, counselling, assessment, billing, document, communication, audit, or support records.
Sahaya Setu is not an emergency service. If there is immediate risk of harm, contact local emergency services or the nearest appropriate crisis support.
What We Collect
Depending on the service used, we may collect contact details, appointment details, intake and consent records, guardian authority evidence, emergency-contact details, communication preferences, uploaded documents, report-related documents, counselling and assessment workflow records, billing and payment-status records, public inquiry records, account records, role/access records, device/session information, security logs, and audit logs.
Public inquiry forms are only for manual review. They do not create a client account, confirm an appointment, take payment, or send provider messages.
How We Use Data
We use personal data only for defined practice purposes: responding to inquiries, managing accounts, booking and reviewing appointments, supporting counselling and assessment workflows, handling consent and guardian workflows, preparing authorized records and reports, managing billing and receipts where enabled, keeping the service safe, maintaining access controls and audit logs, meeting legal, professional, and accounting duties, and improving practice operations in a controlled, non-public way.
Center for Assessment Remediation & Therapy CART LLP does not sell personal data. Clinical records are not used for public marketing. Testimonials or public feedback will remain disabled unless verified consent, moderation, and publication controls are active.
Sharing And Service Providers
Personal data may be shared only where needed for care, practice administration, security, legal duties, payment processing, hosting, backup, malware scanning, communication delivery, professional review, or compliance.
Provider categories may include hosting infrastructure, database/runtime services, document storage, backup systems, payment providers when enabled, and approved email, SMS, WhatsApp, telehealth, or other providers only when separately configured and approved.
Security And Retention
Center for Assessment Remediation & Therapy CART LLP uses role-based access, authentication, audit logs, document access controls, malware scanning, backup/restore evidence, and operational monitoring to protect data.
Records are kept only as long as needed for care, professional, legal, accounting, audit, safety, dispute, or compliance reasons. Where deletion is not immediately possible, access should be limited where appropriate and the reason should be explained in simple terms.
Privacy Contact
Privacy / data-rights contact: Sabu Joseph, Center for Assessment Remediation & Therapy CART LLP.
Email: contact@cart.net.in. Postal address: Plot No -05, Sector -23, Koparkhairane, Navi Mumbai, Thane, Maharashtra, India 400709.
Your Data Rights
A person may ask for help to access personal data, correct or update personal data, erase data where legally and professionally possible, withdraw consent where applicable, raise a privacy concern or grievance, and nominate another person where the law allows.
Identity or authority verification may be required before action is taken. Some requests may be refused or limited where records must be retained for clinical safety, legal, audit, accounting, professional, dispute, or security reasons.
Center for Assessment Remediation & Therapy CART LLP will respond within the period required by applicable law and approved internal policy. To make a data request, use the public inquiry form and choose Registered client data request, write to the privacy contact, or use staff/admin support if you already have portal access.