Refund and Cancellation Policy
This page explains the current Center for Assessment Remediation & Therapy CART LLP refund, cancellation, no-show, reschedule, and partial-payment policy in simple terms. Service-specific terms shown during booking or in approved records may add more detail.
Cancellation Timing
Free cancellation 48 or more hours before the session. Late cancellation 24-48 hours before the session carries a 50% charge. Cancellation less than 24 hours before the session is non-refundable. One reschedule is allowed without charge when requested 24 or more hours before the session; later or repeated reschedules require review.
- 48 hours or more before the session
- Free cancellation. Eligible paid amounts may be refunded in full.
- 24-48 hours before the session
- Late cancellation. A 50% charge applies.
- Less than 24 hours before the session
- Non-refundable, unless an approved exception applies.
Refund Processing
Approved refunds are processed within 7-10 working days to the original mode of payment only. Completed sessions, delivered digital reports, and applicable administrative or processing fees are non-refundable. Medical emergency or force majeure exceptions require documentation and Center for Assessment Remediation & Therapy CART LLP management review.
Approved refunds are normally processed within 7-10 working days. Refunds are made only to the original mode of payment.
No-show and Late Arrival
No-show means failure to attend without prior notice or arrival more than 15 minutes late. The no-show fee is 100% of the session fee unless an emergency exception is approved by Center for Assessment Remediation & Therapy CART LLP management.
If there is a genuine emergency or force majeure situation, Center for Assessment Remediation & Therapy CART LLP may ask for reasonable documentation before approving an exception.
Reschedule and Partial Payment
One reschedule is allowed without charge when requested 24 or more hours before the session. Later or repeated reschedule requests require review.
Partial payments may be allowed for selected services or programs only. A minimum 50% advance may be required to confirm booking, and the remaining balance must be cleared before session access or according to defined program milestones.
How To Request Review
For registered clients, refund and cancellation questions should be raised through the secure portal or through staff-assisted support. For public inquiries, use the contact form and avoid sharing payment secrets, document contents, or sensitive clinical details.